Shop Reviews & Testimonials - Westerville Automotive

Tim Sutherland

Customer Review

★★★★★

Thanks guys for your friendly customer service, thorough and straight forward professionalism and above all, your whole team works together to go the extra mile to ensure your customers are kept safe on the road.

Roy Webb

Customer Review

★★★★★

Have you ever wondered if a business stands behind their stated warranty? WESTERVILLE AUTOMOTIVE at south State Street does! Recently ( 6 months) had a power steering pump replaced on my Ford Focus. Yesterday took it back for same problem. They replaced pump without hesitation! Worked it in that day. Got an auto problem - Give Westerville Auto a call!

Scott Osborne

Customer Review

★★★★★

I was really pleased with the service I received at Westerville Automotive. I brought my Hummer H3 in to have it repaired. The guys did a great job finding the problem, fixing it and not gouging me for things more than I needed. I would recommend Westerville Automotive to anyone looking for quality, trusted and valued automotive repair.

I brought my Honda Pilot with about 113K miles in because my air conditioning system wasn't working. Scott took great care of my vehicles. I can't wait to pick it up. - John M (5 star review on Yelp)

Tried this location, and they could fit me in if I dropped off the car. This was same day service for brakes on both axles. They really came through when I was on a time crunch. Very professional and courteous staff. Dealt with Mark the entire time and was pleased with the overall transaction from start to finish. This business is highly recommended based on my own personal experience. - Tim F. (5 star review on Yelp)

Jeff Speaks

Customer Review

★★★★★

Westerville Automotive has to be one of the best, if not the best, auto repair company going today. I have been a customer for many years and have always been treated fairly and with respect. The service I have received from them is simply the greatest. I recently brought my Ford Ranger in because it had a problem with the tires, (whining and vibrations). They fixed the problem. I thought It would be a good idea to have the tires balanced to make the ride even better and took it to where I have the tires maintained. Of course this totally messed up the work Westerville Automotive did. I took my truck back to Westerville Automotive a few days later to have the tires brought back to the correct arrangement. They performed the work for me at no charge, even though I caused the problem the second time. In todays world it is extremely rare for a company to have such integrity. I will forever be a customer of theirs and will highly recommend them to any who need a dependable auto shop.

Phenomenal service and a truly great experience from start to finish with the team here at Westerville Automotive. They were a referral to me for tires on my truck and from the first phone call to setting the appointment to having the work done has been very impressive. I would highly recommend this business for your automotive needs, they go the extra mile. Thank you, Westerville Automotive. I will certainly be a repeat customer. - Brandon F. (5 star review on Yelp)

They always take such great care of any car I bring them. Fair prices and quick, but quality work. I am consistently impressed with this shop. Will never go anywhere else! - Brooke R. (5 star review on Google)

4 star rating from Marko S. for Westerville Automotive on Google

These guys were fantastic! I bought a car from dealer in Westerville from out of state and these guys did an inspection. Very thorough and super friendly. Highly recommend. - Clay D. (5 star review on Google)

5 star rating from Gib B. for Westerville Automotive on Google

Always friendly service. - Steven H. (5 star review on Google)

I have taken our car here twice and have been very satisfied with the work and cost. - Jeffrey K. (5 star review on Google)

Scheduled a repair on Monday and had my car ready to go by 4pm on Thursday with no problems. They even drove me home while I waited and came and picked me up when my car was ready. It went so quickly and easily compared to most places I’ve been to in the past. It was a refreshing change of pace! - Cary S. (5 star review on Google)

5 star rating from Jeff S. for Westerville Automotive on Google

We stopped in with a 2009 Honda CRV with an engine light on. They were busy but we were told they would look at it as soon as they could. We were called within a few hours with an honest estimate and told they would call us the next day. Our car was finished the next morning .... definitely will come back again! - Betsy S. (5 star review on Yelp)

Great service and reasonable prices for labor. They didn't try to get me to do services or repairs that I didn't need and went the extra mile to ensure my car ran smoothly. Mechanics were straightforward and explained everything they were doing. I definitely recommend them to anyone, and if my car survives its next big break, it's going back to this shop! - Kez W. (5 star review on Google)

5 star rating from Scott R. for Westerville Automotive on Google

5 star rating from Allonas M. for Westerville Automotive on Google

John Quesinberry

Customer Review

★★★★★

The team at Westerville Automotive on Main St. is very helpful, friendly and knowledgeable. Their prices are very reasonable and they are honest about diagnosing your vehicle problems. Both our daughters live in Columbus, so we are happy to find a shop we can trust for them to have vehicle repairs, since we live in another state.