I've had 3 experiences w/ this shop and I was nothing short of impressed with them. I'm the kind of person who prefers to do my own work. But not everything can be done in a driveway. So when I don't have the time or tools to fix something I take it to the North Westerville shop. The first time I took my wife's civic there was to get an alignment after I replaced some suspension parts. She needed her car back the next day and they managed to work it into the schedule.
The second trip I made to see the guys was when I ran into an issue installing a lift kit on my truck. The stud on the top plate of my strut broke loose and I couldn't get the nuts off. Knowing I needed a spring compressor to completely resolve the issue I called the shop and they had my truck back on the road the next day.
Once the lift kit was installed I had several discount tire shops tell me they wouldn't align my truck because of the very basic lift I had on it. I spoke with Doug at the North Westerville store and ordered a set of 33" Goodyear Duratracs. They were installed and aligned within a day and my truck rides perfectly.
The moral of the story is this: If I can't do it myself, this is the only shop I trust to get it right. - Travis S.